FAQs
1. ART PRINTS
Do you offer framing?
Art Prints and Original Artworks are sold UNFRAMED. If you are concerned about finding the right frame fit, please double check the dimensions listed in the product listing description.
What does a Giclée print mean?
The word Giclée is French for “sprayed ink.” Today, the term is used to describe an inkjet printmaking process which creates the highest quality, long-lasting fine art reproductions. Blanca Gálvez Giclee Prints are printed on 200gsm Textured Archival Fine Art Paper.
Print colors are not an exact match. Is this normal?
Colors may vary slightly from screen to the physical product.
I am doing my best to be as close to the true representation as possible when displaying all artwork colors on my website. But since each monitor is different, colors may come out slightly different when you see them in print.
2. PACKAGING
I want to make a gift!
All items are sent as a gift, either for someone or for you, I want the moment of unwrapping the package to be a beautiful and special experience.
If you want to give one of my items as a gift and have it delivered to that person’s address, just fill in the“Send to a different address?” section when you are placing the order. I can also send a note from you that you can add at the time of purchase.
4. SHIPPING
What is the Production Time?
The time I need to create or prepare your products before I ship them. All orders are prepared within 2-3 business days (from Monday to Friday) from the order date.
All orders are shipped with a tracking number. This tracking number is provided by e-mail for all orders. Please make sure you have provided a valid e-mail during your purchase. Please check your spam/junk e-mail folder if you did not received it.
5. PAYMENTS
What Payment Options do you accept?
PAYPAL: You can pay with credit card or debit card with the safe payment platform PayPal. No PayPal account is needed.
STRIPE: You can pay with credit card or debit card with the safe payment platform Stripe.
What currency do you use?
All prices on the website www.blancagalvez.com are in Euros.
3. ORDERS
How long will my products take to arrive?
Usual estimated shipping times are:
• Spain: 4-10 business days
• Europe: 7-15 business days
• Rest of the world: 15-35 business days
Please keep in mind, due to current pandemic restrictions orders might take longer to arrive.
Can I cancel my order and get a refund?
You can always cancel your order and have it refunded BEFORE your item has been shipped.
Please contact me at info@blancagalvez.com as soon as possible if you would like to make any changes or cancellations of your order.
Please note, once you have already received the shipping confirmation email, I will not be able to cancel or make any change to your order.
I submitted the wrong address at checkout, what can I do?
If you submitted the wrong address, please contact me at If you submitted the wrong address, please contact me at info@blancagalvez.com as soon as possible after placing your order. The address may be corrected if the shipment has not yet been made.
I didn't receive order confirmation.
If you submitted an order with me, but didn’t receive an order confirmation, it’s possible that your email address was entered incorrectly. Get in touch with me to see if I have received an order in your name. I am happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.
Do you accept returns?
Unfortunately, I don’t accept returns or refunds.
All products in the shop are detailed so please, before purchasing, make sure you read the product description carefully. If you need more photos, extra information or have any questions about the piece, I encourage you to contact me before purchasing.
My products arrived defective or wrong, what can I do?
If I´m at fault, if your item is sent in error (wrong item, wrong quantity) or the items are defective (misprinted) you can request a replacement or refund. In this case, please, contact me through the contact form or the e-mail address info@blancagalvez.com, indicating details of the order and including photographs of the damage within 24 hours of receiving the shipment so that I can work with you to resolve the problem as quickly as possible. Claims made after 24 hours of receiving the order will not be accepted.
In the event that I confirm that the original artwork is damaged, the client must repackage it, always in the same protection and packaging conditions used in the original shipment, including the delivery note corresponding to the product acquired.
The refund will be made once I have received the returned package.
Please note that I am not responsible for damages, losses or delays by any shipping service, but will work with you as best as I can to make sure you receive your products.
My artwork was lost/stolen/damaged during shipping, what can I do?
I always make it a priority to handle and package each order carefully and use quality packaging materials to keep the artwork safe during transit. That being said, I am not liable for failed delivery, incorrect addresses, or mishandling by the shipping service.
Incorrect address
After purchasing artwork, you will receive a confirmation email. Please check that the address given is correct. Any purchased artwork that is returned to me due to an incorrect address, I will happily resend after the additional shipping cost is invoiced to you and paid.
Lost or stolen
If the address is correct and you are concerned that the package has been lost or stolen, please contact the shipping service directly using the tracking number sent in the shipping notice email.
Damages
If your package arrives damaged. Important! You must examine the package thoroughly and verify that it is in perfect condition in the presence of the carrier before signing the delivery note. In case of evidence of any damage to the packaging, the user must not accept the product or sign the receipt document. If, on the contrary, the user signs without reviewing the order, they will lose the right to claim.
If the user received their order damaged, they will have to contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
6. CUSTOMS DUTIES AND TAXES
BLANCA GÁLVEZ ESTUDIO is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
